As of now, we ship locally (We are from Singapore!) and to Malaysia only.
Apologies to our international fans. We will offer shipping to more countries shortly. Stay tuned!
RETURNS / EXCHANGES POLICY
Should you receive an incorrect or defective item, or if you are simply not satisfied with the item received (we want you to love it!), you may return or exchange them by making a return request on the website, through your account. To celebrate the launch of the new TOCCO TENERO online site, we are providing FREE returns for a limited period of time!
Defective items are defined as items that have missing parts, deep scratches or obvious blemishes and stains. The following are not considered as defects:
- Uneven textures or colour hues on leather surfaces. Natural leathers are unique in form and texture. Also, tonal variations, creases or veins are part of their intrinsic features.
- Creases on leather exterior. Leather is malleable and the shape of the bag is dependent on the stuffing placed in it.
- Loose threads.
- Non-shiny hardware. Some designs are meant to emulate an aged or antique look. As such, the hardware may be subject to natural distressing to yield a rustic appearance.
Item(s) must be unused and is in its original purchase condition. That includes the original product packaging, manufacturer’s containers, documentation, tags, warranty cards, manuals and all accessories.
Returns will not be accepted if damages on items are random and accidental, or are resulted from you using it.
TOCCO TENERO will do an inspection to ensure that the item is in its original condition before approving the return or exchange.
Returns or exchanges must be made within 7 days of purchase.
Only items that are purchased at www.toccotenero.com can be returned online. For items that are purchased in stores, please approach the respective TOCCO TENERO counters in stores for assistance.
Returns and exchanges for orders made at www.toccotenero.com will NOT be accepted at TOCCO TENERO’s counter at departmental stores.
Discounted items, including items that are purchased using discount codes or store vouchers, are not eligible for returns or exchanges unless otherwise stated.
TOCCO TENERO’s decisions on returns and exchanges are final.
HOW TO MAKE A RETURN REQUEST
Log in to your account and go to Order History and Details. Find the order that you wish to make a return for and click on Details. Scroll down and you will see a Merchandise Return Field. Fill in the reason for return and click on Make an RMA Slip to submit the request. The return request will then be successfully placed in our system and we will get back to you after processing it.
Do note that this function is only available for 7 days from date of purchase.
Refunds will be made via store vouchers or credit slips and the amount will be based on the item value on the invoice, excluding shipping fees.
TOCCO TENERO will do an inspection to ensure that the item is in its original condition before processing the refund.